For questions on how to renew your software, call accounting at 828 3495900. If you have not set up a user account, you must sign in with your efin and efile password. Click any of the email links below to get assistance in that category. Our customers know they can rely on drake for comprehensive product excellence and value. If you are a new customer, your efile password was included in the email confirming your purchase. Drake customer service was extremely poor to the point where in accounting department hung up the phone on me on 012820 around 7. We provide you, as a visitor on our sites, the ability to manage your cookie settings. Drake websites are switching from efinbased logins to usernamebased logins. Drake software is dedicated to providing the best value in professional income tax software. Learn your way, through webinars and selfstudy courses. The software also allows users to analyze multiple tax years, comparing taxes from year to year. Purchase drake software please doublecheck these items below. Yes take me to the securefilepro registration page no im not a drake software customer.
The traditional drake tax program is installed on workstations or firm servers with support for any number of users, while the company also offers a. From top class phone support to training and seminars, no wonder we are highly. Answers promptly and very helpful when emailed support service. From the main drake support page, click resources download center.
Drake software complaints better business bureau profile. Individual income forms supported by each software vendor for tax year 2018 xls individual income modernized efile mef approved efile software for. Empower your support team to work together and resolve customer issues faster. Drake portals drake software professional tax software.
Drake tax cloud backup you can now also use securefilepro to back up your drake tax files. The group has retirement specialists, advanced underwriters and attorneys exclusively available to your firm through your relationship with drake software. Last but not the least, the software allows them to efile federal and state returns. You have been idle and your session will automatically expire in 2.
New features to help you better serve clients who dont come into the office. No matter the size of your business, it is easy to network drake software with a dedicated server or peertopeer network. Drake also includes support for many city and locality tax returns. More than 50,000 tax professionals nationwide use drake. Drake accounting is a groundup rebuild of drake software s accountingpayroll application using the latest in computer technology. Monday friday 8 am 10 pm est, saturday 8 am 6 pm est. Contact us drake software professional tax software. For urgent problems, please contact drake support at 828 5248020. Drake software provides the tools and the support that small to midsized businesses need to grow their business and serve the needs of their clients. Drake customers wait just seconds to speak with a customer support representative. Service resources drake software professional tax software. Drake software customer service phone number 828 524.
Drake software is known for personal and prompt customer service. Contact us by phone, email or instant chat 7 days a week. Choose the drake accounting forms edition if you offer federal and state payroll reporting and filing services. From the list, click the version of drake tax that you want to download.
You can also export information into drake tax software, reducing data entry time required to prepare your clients tax return. If you cannot find this, you can always login to the drake software support website and go to my account, and then my serial numbers, and all applicable serial numbers will be listed there. Our customer support representatives answer the phone within a matter of seconds to help our clients. On the drake documents options dialog box, select i use an email program on my computer and click save to save the change. Drake hosted solutions went down on 22020, thursday at 4. The webcasts are high quality, studio produced, full motion streaming video displays viewed over the internet. Tax year 2017 individual income specifications for software developers note. Support phone and fax numbers, and email addresses. When it comes to utax software support, i must say they have an a1 team.
I cannot process tax returns i had started on the drake hosted solutions. Save time and money by automating data entry, investment trades, and. Our staff of dedicated, onsite support personnel will promptly give you the answers you need. I love the fact that they dont have long wait times. The admin will set up all other user accounts for the account. These new user accounts will be used to access the drake support website, the enterprise office manager eom, the online ef database, and the download center. Drake s sites, products and services are intended solely for businesses and not individuals.
Knowledge base constantly updated and enhanced with troubleshooting help and business strategies and software issues, to the latest tax news. Reviews from drake software employees about drake software culture, salaries. Canopy vs drake tax 2020 feature and pricing comparison. Streamline your it service and manage internal requests from your employees. Drake software view mode see using email in drake view or print mode in related links below. If filing a business in multiple states and then making sure the income on the personal is correctly allocated to each state was a pain. You can call drake software at 800 8909500 toll free number, write an email, fill out a contact form on their website. The mailing address and fax number are at the top of the form. If you need assistance recovering your password please call drake support at 828 5248020. I dont plan on switching tax software anytime in the near future. Drake ventures incorporated turning workload into workflow. The traditional drake tax program is installed on workstations or firm servers with support for any number of users, while the company also offers a hosted desktop solution and two webbased. Drake has the best customer service in the tax business, and is the most affordable professional tax software on the market. Drake software is ranked number one in reliability, satisfaction, support.
Drake provides the tools and support tax professionals need to build their businesses and attract new clients. Drake s staff is dedicated to assisting our clients until satisfaction. It did not meet my needs, customer service gives conflicting information. The tax software is fullyfeatured, allowing you to prepare and efile federal and state tax returns. Drake software for android free download and software. Drake software the professional tax solution sales 800 8909500 support 828 5248020 cookie settings. Department of taxation approved efile software 2018. Also, drake s customer support is better in that i could get through to someone during tax season very quickly. Ive been in the tax business over 30 years and this was my best tax season ever. I am a customer support representative for drake software.
To many black boxes, cant find out where the numbers come from. If you encounter problems, errors, form limitations, etc. If there are errors in the calculation of returns, users can quickly identify and correct them. Drake does not target individuals with its professional products and services. This feature makes data entry simple and quicker by lowering the number of keystrokes. Drake software is a toptier provider of professional tax preparation software. Return to drake support homepage username recovery. Drake software is pleased to announce its partnership with business professionals network bpn and the accounting cpe network acpen, in order to offer you a catalog of cpe tax courses in webcast format. Contact cloudwalk hosting services for secure and reliable quickbooks hosting, peachtree hosting etc. Please enter the email address associated with your account. This is a strategic alliance with accountants who use drake software and serves as your technical backoffice support in the areas of retirement, estate and business planning. Drake software customer service phone number 828 5248020. In drake tax, the option ls available in the backup and restore dialog box.
Customer support representatives are available even during the height of tax season. During the download, respond to any security warning so as to continue the download. Secure client file exchange portals for your practice, so you and your client can exchange confidential tax documents securely and conveniently. Customer service related to the ifp screen and functionality within drake tax. Drake tax also offers a tremendous number of online support options, including easy access to product documentation, software updates along with access to the. Our customer support representatives answer the phone within seconds to help our clients. Drakes staff is dedicated to assisting our clients until satisfaction. You can also contact drake support at 828 3495547 for assistance. A mobilefriendly interface lets clients take photos of tax documents. Vagaros customer support team is always ready to help out with any questions or concerns you may have.